- chatlyn’s AI chatbot sets a new standard in hospitality, handling up to 4,000 tokens, twice the capacity of previous fine-tuned models
As part of its strategic expansion in the Middle East, chatlyn, a Vienna, Austria-based developer of guest experience software focused on travel and hospitality, has unveiled its most advanced AI chatbot at Arabian Travel Market (ATM) 2024.
Accordfing to the company, chatlyn’s AI chatbot excels in processing natural language and grammatical nuances, supporting nearly any language, including Arabic. This capability ensures precise, real-time responses, enhancing communication for hotels with diverse international clientele and significantly speeding up response times. The software handles up to 4,000 tokens allowing the AI to manage longer interactions in a single request, enabling it to understand and respond to extensive customer queries or messages in a single go, ultimately leading to more effective and efficient interactions.
Users can upload any business PDF on chatlyn and instantly receive precise answers – demonstrating the effectiveness of the AI chatbot software.
“During the BETA phase, we saw customers increase their success rate in resolving queries by fifteen times simply by uploading a PDF with their information and integrating the chatbot into their main communication channels,” said Michael Urbanek, CTO of chatlyn.
Launched in late 2022, Chatlyn quickly expanded and supports over 1,000 properties worldwide including hundreds of notable travel brands.
It is worth noting that chatlyn has established a strong footprint in the Middle East – working with a number properties in the hospitality sector, including gomosafer.com, La Quinta by Wyndham, luxurybookings.ae, and Amsaan Tours, among others.
chatlyn’s suite of products is crafted to transform customer engagement within the hospitality industry. It features an omnichannel inbox, AI assistants, and an Automation Studio, ensuring seamless interaction across multiple platforms such as web chat, WhatsApp, email, and social media. This AI-driven platform enhances every customer interaction, prioritizing satisfaction and efficiency.
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