DIFC launches seamless Digital Onboarding Platform to improve ease of establishing business

DIFC ease of doing business
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▸ New innovative platform improves efficiency, increases transparency and simplifies the process of setting up a business at the region’s leading financial centre
Clients seeking to access the fast-growing MEASA region from Dubai can benefit from a fully digital and transparent end-to-end onboarding application process
Fully digitalised onboarding process reflects DIFC’s commitment to adopting technology that transforms the future of finance in line with Dubai’s 50-year charter


Dubai, UAE, January 2020: Dubai International Financial Centre (DIFC), a leading international financial centre and top international financial hub in the Middle East, Africa and South Asia (MEASA) region, announced the enhancement of its digital onboarding platform.

In line with the DIFC’s continued emphasis on improving the ease of doing business, the new fully integrated digital platform offers a simplified onboarding process and enhanced User Experience. The streamlined digital process makes it easier for clients to establish businesses within the DIFC meanwhile improving client satisfaction, increasing operational efficiency and reducing the turnaround time to establish a new company.

The new and enhanced digital onboarding platform uses cutting-edge technology solutions including OCR (optical character recognition) and digital signatures to speed up the process of onboarding new entities, providing enhanced user experience. Prospective clients will now also have the option to self-register on DIFC’s website and start the company formation process immediately.

Prospective clients will benefit from full transparency. During the digital onboarding process, clients can track the progress of their application from the point of registering interest through to the company registering at the Centre.

Reflecting DIFC’s relentless focus on the customer experience, the new onboarding journey was designed in collaboration with clients through design thinking workshops by IBM iX, one of the world’s largest digital agencies and global business design partners.

A leading professional services firm, PwC, later performed its implementation on Salesforce, world’s #1 CRM platform.

Commenting on the new digital enhancements, Alya Al Zarouni, Executive Vice President of Operations, DIFC Authority, said: “Innovation truly defines us at the DIFC. Our new and improved digital onboarding platform will vastly improve efficiencies for our clients and the DIFC, making it easier and quicker to establish a business at the Centre through a simple and innovative digital portal that cuts application times in half.


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